FAQs

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What is the handling and shipping time for DISURI Beauty orders?

DISURI Beauty requires 1ā€“2 business days to process and handle orders, after which the transit time ranges between 2-4 days depending on the shipping location.

 

What are the available shipping options and carriers?

DISURI Beauty ships orders through UPS, offering various options such as UPS 2nd Day AirĀ®, UPS 3 Day SelectĀ®, UPS Next Day AirĀ®, and UPS Ground.

Do you offer international shipping?

Currently, DISURI Beauty only ships within the United States, but plans to expand shipping options to other countries in the future.

 

How can I track my order?

Once your order is shipped, you will receive tracking information via email, allowing you to follow its progress.

What is DISURI Beautyā€™s return and refund policy?

DISURI Beauty accepts returns within 30 days of the purchase date. Items must be unused, in their original packaging, and accompanied by the original order confirmation or packing slip.

How do I initiate a return?

To start a return, please contact DISURI Beautyā€™s customer support at customersupport@disuribeauty.com to receive a Return Authorization (RA) number and instructions.

Who covers the cost of return shipping?

Customers are responsible for return shipping costs unless the return is due to a defect or an error on the part of DISURI Beauty. A trackable shipping method is recommended for returns.

How long does it take to receive a refund?

Once the return is received and inspected, refunds are processed within 7 business days and credited to the original method of payment.

Are all items eligible for a refund?

Refunds are not provided for opened or used products. Damaged or defective items, however, may qualify for refunds after review.

What is the mission behind DISURI Beauty?

DISURI Beauty was founded to honor Diana Surielā€™s legacy, focusing on love, empowerment, and ethical beauty. The brand emphasizes vegan, cruelty-free products and donates 10% of proceeds to charities supporting children, pets, and animals.

Are DISURI Beauty products vegan and cruelty-free?

Yes, all DISURI Beauty products are vegan and cruelty-free, ensuring that no animals are harmed in the manufacturing process.

What types of products does DISURI Beauty offer?

DISURI Beauty provides a variety of products under three main categories: DISURI Beauty (lip and eyelash products), DISURI Skin (skincare), and DISURI Hair (haircare).

What ingredients do DISURI Beauty products avoid?

DISURI Beauty products are free from parabens, phthalates, and additional packaging materials. They are crafted with safety and environmental consciousness in mind.