Returns

DISURI BEAUTY + DISURI SKIN RETURN POLICY

Return Policy

At DISURI Beauty, we strive to provide the best quality products and services to our customers. If you're not fully satisfied with your purchase, we're here to help. Please review our return policy below.

1. Returns

  • Eligibility for Returns: Products can be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Some items are non-returnable, including:

    • Opened or used cosmetics and skincare products, unless they are defective.
    • Items marked as non-returnable or final sale at the time of purchase.

  • How to Initiate a Return: To initiate a return, please contact our customer service team at returns@disuribeauty.com. Provide your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

2. Return Shipping

  • Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong item sent, product defect).
  • Shipping Label: If your return is approved, we may provide you with a prepaid return shipping label. If you use your own shipping method, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Number of Days, e.g., 7-10 business days], and a credit will automatically be applied to your original method of payment.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at returns@disuribeauty.com.
  • Exchange Process: To begin the exchange process, follow the instructions for returns. Once we receive the item you wish to exchange, we will process your exchange and ship the new item to you.

5. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

6. Late or Missing Refunds

  • If you haven’t received a refund yet: First, check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund: Please contact us at returns@disuribeauty.com.

7. Contact Information

If you have any questions about our return policy, please contact us at returns@disuribeauty.com.